Delete your notex account
For the notex app (PDF to LaTeX), coming to Google Play and the App Store, operated by Jacob Wadzinske.
Uninstalling the app does not delete your account or your projects. Use one of the two ways below.
Option 1: delete in the app
- Open notex and sign in.
- Open the Account tab.
- Tap Delete account, then confirm.
- Sign in again with Google or Apple when asked (this confirms it is you).
- Wait for the message “Your notex account and all its projects have been deleted.”
If notex is signed in to the same account on another device, sign out there first. A device that is still signed in can, for up to an hour after the deletion, create a new empty profile (your email address and no credits) that is not removed automatically; if that happens, email us and we will delete it.
If a conversion is still running, the app asks you to wait until it finishes; nothing is deleted until then. If you signed in with Apple, the app also revokes notex’s access to your Apple ID; if that step fails, remove notex under Settings › Apple Account › Sign in with Apple.
Option 2: request deletion without the app
You do not need to install or open the app.
- Email support@notex.us with the subject “Delete my notex account”.
- Send it from the email address of the Google or Apple account you sign in to notex with, and say which one you use (Google or Apple). If you use Apple’s “Hide My Email”, tell us that, and we will explain how to confirm the account.
- We reply to that address to confirm the request, then delete the account and its data as described below, within 30 days. We will email you when it is done.
If you signed in with Apple, we cannot revoke notex’s access to your Apple ID for you by email: remove notex under Settings › Apple Account › Sign in with Apple on your iPhone or iPad (or at account.apple.com). If notex is installed on any device, sign out of it there.
What is deleted
- Your notex sign-in account (your Firebase user: email address, name, the link to your Google profile photo if you use Google, and the link to your Google or Apple account).
- Your profile: email address, credit balance and the device push-notification token.
- Every project: its name, options, status and usage record, the PDFs you uploaded, the generated LaTeX and PDF files, and the page thumbnails.
- On the device you delete from: downloaded files, thumbnails, cached copies of your PDFs and, if you use Apple, the name and email address Apple shared when you first signed in.
Any remaining credits are forfeited and cannot be restored.
To delete a single project but keep your account, open the project in the app and tap Delete.
What is kept, and for how long
Some copies are not removed at once. They are removed automatically on the schedule below; the last two rows are the exceptions.
| What | Why | How long |
|---|---|---|
| Previous versions of your uploaded and generated files in storage | Storage keeps prior versions to protect against accidental loss | Up to 30 days, then deleted automatically. A PDF whose upload was still in progress when you deleted the account can remain for up to about 60 days |
| Database backups that include your profile and projects | Point-in-time recovery after an outage or error | Up to 35 days, then gone |
| Daily conversion counter (your account ID, a date and a count) | Enforces the daily conversion limit | About 3 days |
| Server logs with your account ID, project IDs and the IP address of each request | Security, abuse prevention and fixing errors | Up to 90 days |
| Conversion job history (project ID and account ID) | Kept by the cloud provider’s job service | A limited period set by that service, then removed automatically |
| A new empty profile (your email address, no credits) created by a device still signed in during the hour after deletion (see above) | Not intended; a side effect of sign-in sessions that last up to an hour | Until you ask us to delete it |
| A pseudonymous identifier derived from your Google or Apple account ID (no email, name or date) | Prevents repeat free-credit sign-ups: an account that is deleted and created again gets no second free starter credit | Indefinitely |
More information
See the privacy policy. Questions: support@notex.us.